Legal

Terms of Service

Effective date: May 13, 2026 · Last updated: May 13, 2026

Important: We do not guarantee results.

Please read this before placing an order. In plain English:

We do not guarantee any increase in sales. No deliverable from ShelfRank promises that you will sell more units, generate more orders, or make more money.
We do not guarantee any increase in revenue or profit. Revenue and profit depend on your pricing, costs, inventory, advertising spend, competition, and many other factors outside our control.
We do not guarantee any increase in traffic, views, clicks, or impressions. Visitor counts depend on the marketplace or search platform, your category, seasonality, your advertising, and dozens of factors we do not control.
We do not guarantee any specific ranking, placement, page position, Buy Box win, or algorithm outcome. Marketplace and search-engine algorithms (Amazon, eBay, Temu, Etsy, Mercado Libre, Google, and others) are owned and controlled entirely by those companies. They change without notice and we have no influence over them.
We do not guarantee approval, reinstatement, or restoration of any suppressed, removed, or flagged listing or account. The marketplace alone decides whether to approve a Plan of Action or restore a listing.
We do not guarantee compliance with any law, regulation, or marketplace policy. Our compliance reviews are informational only; final responsibility for compliance with the FDA, FTC, Health Canada, COFEPRIS, or any marketplace policy is yours.
We do not guarantee any conversion rate, click-through rate, follower growth, lead volume, phone calls, form fills, or any other performance metric.

What we do promise is to deliver the specific work described in your order using professional care. Buying any service from ShelfRank means you have read and accepted this in writing.

1. Who we are

ShelfRank is a service of ShelfRank Services LLC, a Georgia limited liability company with a principal address in Atlanta, Georgia, United States. In these Terms, "ShelfRank," "we," "us," and "our" refer to ShelfRank Services LLC. "You" and "Client" refer to the individual or entity purchasing services from us.

You can reach us at [email protected].

2. Services we offer

ShelfRank provides digital marketing and content services to e-commerce sellers and small service businesses, including:

Marketplace listing SEO (Amazon, eBay, Temu, Etsy, Mercado Libre)
Product research and competitor teardowns
OTC, skincare, and supplement listing compliance review
English ↔ Spanish translation of marketplace listings
Amazon listing rescue and conflict resolution support
Content creation (product descriptions, social captions, image overlay copy)
Website and professional email setup for service businesses
Bundled service tiers (Starter, Growth, Pro)

Service descriptions, deliverables, and prices are listed on our website and in each order confirmation.

Important reminder: Every service we offer is the delivery of a written or technical work product. None of our services include a guarantee of sales, revenue, traffic, ranking, placement, approval, reinstatement, or any other outcome. See Section 9 (Disclaimers) for the full statement.

3. How orders work

Order placement. You place an order by completing checkout for the specific service or bundle.
Payment. Payment is collected at checkout in full. All prices are in US Dollars (USD) unless otherwise stated.
Confirmation and intake form. After payment, we email you an order confirmation and a link to a short intake form within 2 business days. Service hours are Monday–Thursday 9:00 AM–3:00 PM ET and Friday 9:00 AM–12:00 PM ET. We are closed on weekends and U.S. holidays.
Delivery clock starts. Your delivery deadline begins once we send your order confirmation and receive your completed intake form.
Delivery. We deliver completed work by email to the address you provided at checkout.
Final deliverables; no revision rounds. All work delivered is final. We do not include drafts or revision rounds. We will only correct the deliverable if there is a material defect in our work — for example, factual errors we introduced, missing items we agreed to provide in the order scope, or technical defects in a delivered file. Stylistic preference changes, edits to information you supplied, scope changes, or new requests after delivery are not covered and are quoted as new orders.

All communication takes place in writing by email. We do not currently offer phone consultations.

4. Pricing, payment, and taxes

Prices shown on our website are exclusive of any applicable taxes. You are responsible for any sales, use, value-added, withholding, or other taxes assessed by your jurisdiction. Payments are processed by third-party payment processors (including Stripe and PayPal); your use of those processors is governed by their own terms.

5. Your responsibilities

You agree to:

Provide accurate, complete, and lawful information through the intake form (including marketplace URLs, product details, ingredient lists, claims, and any compliance documentation).
Hold all necessary rights, licenses, and approvals for any content, images, trademarks, or product information you submit.
Comply with the rules and policies of any marketplace (Amazon, eBay, Temu, Etsy, Mercado Libre, etc.) where our deliverables will be used.
Comply with all applicable laws and regulations governing your products, including labeling, advertising, and consumer protection laws.

You confirm that any compliance review, OTC, skincare, or supplement-related deliverable is informational and is not a substitute for legal or regulatory advice. Final responsibility for compliance with the FDA, FTC, Health Canada, COFEPRIS, or any other regulator remains with you.

6. Intellectual property

Your content. You retain all rights to materials you submit to us. You grant us a non-exclusive, royalty-free license to use those materials solely for the purpose of delivering the services you ordered.

Our deliverables. Upon full payment, we assign to you all rights, title, and interest in the final written deliverables we create specifically for you (such as listing copy, product descriptions, captions, and image overlay text), except for any pre-existing materials, templates, frameworks, or processes that we developed independently and that we retain ownership of.

Portfolio use. We may, at our discretion, use anonymized excerpts of deliverables in our own portfolio or case studies. We will not disclose your business name without your written consent.

7. Refunds and cancellations

Our full refund and cancellation policy is described in our Refund Policy, which is incorporated into these Terms by reference.

8. Acceptable use

You agree not to use our services to create or promote content that is unlawful, deceptive, infringing, defamatory, obscene, or that violates the policies of any marketplace where our deliverables will be used. We reserve the right to refuse or terminate any order that we reasonably believe violates this section, with a refund proportionate to undelivered work.

You also agree not to publicly state, imply, or advertise that ShelfRank guaranteed you a specific sales, revenue, ranking, traffic, approval, or compliance outcome. We make no such guarantees (see Section 9 and the callout at the top of these Terms).

9. Disclaimers and no-results guarantee

Our services are provided on an "as is" and "as available" basis.

In plain English, ShelfRank makes no guarantees about results. We restate this so there is no confusion:

No guarantee of sales. We do not promise that you will sell more units after using our deliverables. Some clients sell more, some sell the same, some sell less. Outcomes depend on your product, price, inventory, ads, competition, season, and many things outside our control.
No guarantee of revenue or profit. Revenue, profit margin, payout, or cash flow are never promised. We do not promise a return on your investment in our services.
No guarantee of traffic, views, clicks, impressions, or sessions. We do not promise any specific level of visitor activity on a marketplace listing, website, Google Business Profile, or social account.
No guarantee of ranking, placement, or algorithm outcome. We do not promise a specific position in Amazon search, eBay search, Temu feed, Etsy search, Mercado Libre search, Google search, Google Maps, social-platform feeds, or any other ranked surface. Algorithms are owned and controlled by those platforms and change frequently without notice.
No guarantee of Buy Box, featured offer, Best Seller badge, Choice badge, Top Rated badge, or any other marketplace award.
No guarantee of approval, reinstatement, restoration, or removal of holds. For listing rescues, account-health appeals, Plan of Action drafts, or any compliance correction, the marketplace alone decides the outcome. Our work is to prepare a professional appeal; the decision is theirs.
No guarantee of conversion rate, click-through rate, add-to-cart rate, follower growth, leads, calls, bookings, or form submissions.
No guarantee of legal or regulatory compliance. Compliance reviews are informational only and are not legal, medical, or regulatory advice. Final responsibility for compliance with the FDA, FTC, Health Canada, COFEPRIS, USDA, any state attorney general, or any marketplace policy rests entirely with you.
No guarantee against future marketplace policy changes that may affect a listing or service we delivered.

Marketplace and search-engine algorithms and policies (Amazon, eBay, Temu, Etsy, Mercado Libre, Google, Bing, Facebook, Instagram, TikTok, Yelp, and others) are controlled entirely by those third parties and may change at any time. We have no relationship with, employment at, or influence over those companies.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

If any statement made on our website, in marketing emails, in social media content, or in conversation appears to promise a result, that statement is superseded by this Section 9 and the no-results callout at the top of these Terms. No employee, contractor, or agent of ShelfRank Services LLC has authority to make a results guarantee on our behalf.

10. Limitation of liability

To the maximum extent permitted by law, in no event will ShelfRank Services LLC, its members, officers, employees, or contractors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to our services. Our total aggregate liability for any claim relating to the services is limited to the amount you paid us for the specific order giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless ShelfRank Services LLC and its members from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your content or product information, (b) your use of our deliverables, (c) your breach of these Terms, or (d) your violation of any law or third-party right.

12. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction of those courts.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when the current version took effect. Material changes will apply only to orders placed after the change.

14. Contact

Questions about these Terms? Email us at [email protected].

ShelfRank Services LLC, dba ShelfRank
Atlanta, Georgia, United States

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