Refund & Cancellation Policy

1. Plain-English summary

We work hard to make sure every client is happy with what we deliver. Because our services are custom digital work delivered as finished work (no drafts and no revision rounds), we have clear rules about when refunds are available. The short version:

• Before work begins (intake form not yet submitted): full refund within 7 days, no questions asked.
• After work begins: partial refunds are available only in the specific cases listed below.
• On delivery: all work is final. We do not provide drafts or revision rounds. We will only correct a deliverable if there is a material defect in our work (see Section 4).

2. Cancellation before work begins

If you have not yet submitted the intake form, you may cancel your order for any reason within 7 days of purchase and receive a full refund to your original payment method. Email [email protected] from the email you used at checkout and we will process the refund within 5 business days.

3. After the intake form is submitted

Once we receive your intake form, work begins and your delivery deadline starts. From that point:

• Within 2 business days of intake form submission and before delivery, you may cancel for a 75% refund. The 25% retained covers research, planning, and administrative time already spent.
• After 2 business days, or after the deliverable has been sent, cancellation is no longer available.

4. Final deliverables; no drafts or revision rounds

All work is delivered as a finished deliverable. We do not provide drafts mid-project, and we do not include revision rounds. We assume you will review the delivered work carefully on receipt.

We will only correct a delivered item if there is a material defect in our work, such as:

• Factual errors we introduced (for example, wrong product name, wrong specifications, or wrong URLs we typed).
• Items missing from what was explicitly listed in the order scope or your confirmation email.
• Technical defects in a delivered file (corrupt file, broken page, missing assets we agreed to provide).

The following are not considered defects and are not covered by free corrections:

• Stylistic preference changes (tone, wording, color, layout taste) after delivery.
• Edits to information that you supplied on the intake form.
• Scope additions, new features, new pages, or new sections requested after delivery.
• Changes a marketplace, platform, or third party later requests.

Requests for changes outside the defect categories above are quoted as a separate order. Defect reports must be sent in writing within 7 days of delivery; after 7 days the order is considered final and closed.

5. Situations where we will issue a refund or credit

Even outside the windows above, we will issue a refund or credit if:

• We cannot complete the service for reasons within our control (for example, scheduling or capacity issues).
• You receive a deliverable that materially does not match the service description on our website.
• We miss the delivery deadline by more than 5 business days through no fault of yours.

In these cases we will, at our discretion, offer either a partial refund proportionate to the issue or a credit toward a future order.

6. Situations where we cannot issue a refund

We are unable to issue refunds in the following situations:

• Sales, revenue, profit, or any other business result did not improve. No ShelfRank order includes a guarantee of any sales, revenue, or profit outcome.
• Traffic, views, clicks, impressions, conversion rate, or follower count did not increase. No deliverable promises any visitor or engagement metric.
• A listing did not reach a specific ranking, page position, or Buy Box placement. Rankings are controlled by the marketplace's or search engine's algorithm, not by us.
• The marketplace (Amazon, eBay, Temu, Etsy, Mercado Libre, etc.) did not approve, restore, or rank a listing despite our work meeting professional standards. Marketplaces control their own algorithms and policies, and outcomes cannot be guaranteed.
• You did not provide complete or accurate information on the intake form and the deliverable reflects what you submitted.
• You changed your mind about the product, listing, or business after work was delivered.
• You did not report a defect in writing within the 7-day window described in Section 4.
• The deliverable was used commercially before a refund was requested.

Reminder: A refund will never be issued because a sales, revenue, traffic, ranking, approval, or algorithm result did not happen. See the warning box at the top of this page for the full list of items we do not guarantee.

7. Compliance, OTC, skincare, and supplement reviews

Compliance Review deliverables are informational and are not legal or regulatory advice. We cannot refund a Compliance Review based on a marketplace's, regulator's, or attorney's later disagreement with our recommendations. If you believe a specific finding in our review contains a material defect in our work, report it under Section 4 within 7 days of delivery and we will correct it.

8. Chargebacks

If you have a concern with an order, please email us first at [email protected]. We respond within 2 business days and almost every concern can be resolved quickly. Filing a chargeback before contacting us delays resolution and may result in suspension of any active orders until the chargeback is resolved.

9. How to request a refund

1. Email [email protected] from the same email used at checkout.
2. Include your order number (in your confirmation email) and a brief description of the issue.
3. We will respond within 2 business days with next steps.
4. Approved refunds are returned to the original payment method within 5–10 business days.

10. Contact

Questions about this policy? Email [email protected].

ShelfRank Services LLC, dba ShelfRank
Atlanta, Georgia, United States